To help drive our continued growth, we are looking for a high energy, results-focused individual for the following role:

Position:                     Inside Business Development Rep

Location:                    York / Toronto

Hours:                         Full time

Send Application to: Stephanie Galle Talent Acquisition Specialist at

Company Overview:

Reliance Home Comfort is proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures 2016!

The importance of culture in driving our success has long been endorsed internally at Reliance – it is our Home Team Advantage. Congratulations to our team members for living our guiding principles with a commitment to diversity and inclusion, and an unwavering focus on customer service.

Reliance Comfort Limited Partnership offers essential home services to customers across Canada keeping homeowners warm in the winter, cool in the summer and with an endless supply of hot water.

Reliance is a $700 million business today having doubled in size over the last 5 years. The Reliance portfolio consists of over 1.7 million residential rental assets in Ontario and is North America’s largest portfolio of rental water heaters. It is also Canada’s largest heating and cooling company.  What has remained core to the business in our fast growing company is the continual development of strong customer relationships and loyalty, and investment in team members and systems necessary to cost-effectively and efficiently manage the business.

Past performance and future plans demonstrate that the business is doing the right things in its quest to become the destination of choice in its vertical by offering consumers products and services they want and value. The organization is well positioned to continue to out-perform others in a competitive marketplace.

More information about Reliance can be found on the company’s website at

Primary Mission:

To support the management and execution of the Chinese Market strategy for the York Region in the Greater Toronto Area.

Key Responsibilities:

  • Promotion of Reliance Home Comfort Products & Services via Inbound and Outbound Calling specifically to the Chinese communities of York.
  • Inbound and outbound call handling of Chinese customer sales and service inquiries.
  • Ability to provide excellent customer service and offer products & service to walk-in customers at the Retail location, where applicable.
  • Support sales/service/install channels by making follow up calls to past leads
  • In tandem with corporate marketing, create, execute and / or attend marketing materials, promotions, and events that attract desired clientele form the Chinese community
  • Act as a Reliance Ambassador to the Chinese community in York
  • Additional projects & duties as assigned

Skills, Abilities and Experience:

  • Customer service experience – handling inbound sales calls and/or outbound telemarketing is an asset.
  • Sales experience – retail or other is an asset.
  • Strong computer skills – Microsoft Office.
  • Excellent communication & interpersonal skills in Cantonese and Mandarin (Cantonese mandatory).
  • Exceptional multi-tasking skills.
  • Must be a team player.
  • Enthusiastic and motivated to meet individual and team objectives.
  • Experience in sales or customer service with outstanding communication considered a strong asset

Please note that this position requires a Criminal Background Check and Driver’s Abstract be completed for potential candidates (if applicable). This check must be satisfactory in order for an employment offer to be extended unconditionally.

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